Refund Policy

Grillpar Return Policy

1. Return Period

Grillpar accepts returns within 14 days after you receive your package. Returns after this period cannot be processed.

2. Return Requirements

• Items must be in original condition with original packaging.

• Customers are responsible for return shipping costs for returns due to personal reasons.

• For defective products: Take photos/videos and contact customer service for return cost reimbursement.

3. Return Process

Send an email to hello@grillpar.com with:

• Order number

• Reason for return

If you do not receive a return address before sending the item back, we cannot guarantee processing.

4. Packaging Requirements

• Use the original packaging or a sturdy box with padding.

• Include the order number on a note inside the package.

5. Refund Time

• Processing time: 5–7 business days after the package arrives at our warehouse.

• Refund to credit card: 2–7 business days (depending on the bank).

6. Special Cases

• Gifts: May be kept upon return.

• Lost return package? Provide documentation with the tracking number.

• Wrong address/Not picked up? Additional fee of 200 SEK.